We strive to provide an easy and satisfying experience, and we guarantee the following terms:

Return & Exchange Terms:

  • Customers have the right to request a return or exchange within 7 days of receiving the product

  • The product must be in its original condition, unused, and in the original packaging

  • Customized products, such as personalized pillows, are non-returnable

Shipping Fees:

  • Customers are responsible for shipping fees in return cases

  • If the order is refused or not received, the customer will bear the return shipping costs

Refund Process:

Steps:

  1. Contact customer service

  2. Submit a return or exchange request

  3. Receive the shipping label

  4. Send the product

  5. The product will be inspected, then the refund will be processed or a replacement product will be sent